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Success is not final, failure is not fatal: it is the courage to continue that counts.
Winston Churchill
Discovery Call
We will start with a session we will discuss your past successes and roadblocks, identify your key goals, and determine if my services both match your needs and align with your style.
Individual coaching
Sessions are set up to work toward your big goal, with action steps broken out into smaller goals along the way. We'll explore past successes and roadblocks, and look in-depth at areas where you feel stuck. Within the safe space of our session, you'll be encouraged to dig deep.
Group coaching
Group sessions are designed to help a team of individuals get around past roadblocks and move toward a more balanced, centered space. Sessions are offered on a schedule as determined by the organizer and coach, and could be one-time or recurring.
Cancellation and refund policy
Cancellation
A minimum two hours advance notice of cancellation is required to reschedule an appointment. Coach will make efforts in good faith to reschedule with client for up to 6 months, after which the client forgoes the session and its associated cost.
Late attendance or no show policy
The coach has set aside this time to work with you as a client, and is making a commitment to be on time by accepting the appointment. Clients who are late to sessions will be given 15 minutes before the coach deems it a no show and cancels the appointment, with no refund. Clients who are late but still attend the session within the first 15 minutes of the appointment time may continue the session until the originally scheduled end time.
Refund Policy
There are no refunds on coaching and consulting services. Results are not guaranteed, as they depend on your active participation, openness to feedback, and commitment to doing the work. If accepted into a coaching program with Serena Doing Life, you are responsible for fully paying the program fees in advance, or according to the agreed schedule.
If you are unsatisfied and on a payment plan, you may request that we stop collecting future payments. Approval of this request is solely at the discretion of Serena Doing Life. No refunds will be issued for payments already made.
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